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Iowa's Premiere Glass Gallery & Public Learning Studio
SHIPPING & RETURNS
Although we try to stay timely and most orders are sent out within 24 hours of them being placed we are still just a small family owned operation. With that being said we always try to keep shipping straight forward and simple with our customers by offering flat rates and bulk shipping discounts.
Customers can expect orders placed on regular operating days within regular operating hours to be packaged and shipped within that same day if order was placed before 2:00pm Central Standard Time.
Orders placed after 2:00pm Central Standard Time will be packaged and shipped out the following business day in the order they were received and the urgency by which the order shipping was requested upon finalization, with overnights taking highest priority to insure fast safe delivery.
For any shipping questions or concerns please contact us directly anytime via phone or email. We will get back to you as soon as possible.
Due to shipping constraints across the nation some ship times may be longer or shorter than expected. We apologize for any inconvenience this may cause as we do not control the urgency by which these services are provided once your package has left our hands. We appreciate your understanding and look forward to helping you with all future needs!
RETURN & EXCHANGE POLICY
Sometimes products just aren't quite what we thought they would be. From defects that don't get caught in manufacturing, damages sustained in transport or just the overall quality of craftsmanship isn't up to par with expected standard.
We try to make the process easy on both parties by offering a 72 hour grace period on all tools, raw materials and equipment.
All items must be thoroughly checked for accuracy and inspected upon arrival for flaws, damages and defects and must be completely unused and free of any flame or tool marks in order for a return or replacement to be issued. Any issues with the order and necessary claims must be reported within 72 hours of being received.
Any issues reported after the allowed 72 hour period will need to be thoroughly investigated before any refunds, returns or exchanges may be finalized and are not guaranteed. We may request further information or documentation in order to further assist at that time.
Any shipping expenses incurred by the return of an item will fall on the customer and will be considered non-refundable unless otherwise deemed necessary or agreed upon.