top of page


  • How can i purchase glass from your signature glass line for my store or distribution operation at a wholesale or distributor rate?
    Wholesale and distributor purchasing capabilities are reserved for specific clientele working in the industry such as retail stores and distribution companies and must first be confirmed by a sales team member before purchasing parties may view tiered prices. In order to get verified you must contact us via email or phone in order to confirm your qualifications and company legitimacy. Any parties unable to do so will not be confirmed for wholesale or distributor purchasing capabilities. Just follow the instructions below. Establish an account via our members login dashboard. Confirm the account activation. Reach out via phone or email to confirm accounts legitimacy. Wait for final response for account confirmation and purchasing capability. Phone: (515)381-0083 Email:
  • What payment options do you guys accept?
    Currently we accept payments via the following payment options. Paypal Square Cash App (Offline) Venmo (Offline) Sezzle (Financing Option - Online Only) Cash (Offline) Check (Reserved for Verified Wholesale & Distributor Accounts.)
  • Do you accept returns?
    Sometimes products just aren't quite what we thought they would be. From defects that don't get caught in manufacturing, damages sustained in transport or just the overall quality of craftsmanship isn't up to par with expected standard. ​ We try to make the process easy on both parties by offering a 72 hour grace period on all tools, raw materials and equipment. All items must be thoroughly checked for accuracy and inspected upon arrival for flaws, damages and defects and must be completely unused and free of any flame or tool marks in order for a return or replacement to be issued. Any issues with the order and necessary claims must be reported within 72 hours of being received. Any issues reported after the allowed 72 hour period will need to be thoroughly investigated before any refunds, returns or exchanges may be finalized and are not guaranteed. We may request further information or documentation in order to further assist at that time. ​ Disclaimer: Any shipping expenses incurred by the return of an item will fall on the customer and will be considered non-refundable unless otherwise deemed necessary or agreed upon.
  • What is your general shipping time?
    Although we try to stay timely and most orders are sent out within 24 hours of them being placed we are still just a small family owned operation. With that being said we always try to keep shipping straight forward and simple with our customers by offering flat rates and bulk shipping discounts. ​ Customers can expect orders placed on regular operating days within regular operating hours to be packaged and shipped within that same day if order was placed before 2:00pm Central Standard Time. ​ Orders placed after 2:00pm Central Standard Time will be packaged and shipped out the following business day in the order they were received and the urgency by which the order shipping was requested upon finalization, with overnights taking highest priority to insure fast safe delivery. ​ For any shipping questions or concerns please contact us directly anytime via phone or email. We will get back to you as soon as possible. ​ Phone: (515)381-0083 Email: ​ Disclaimer: Due to shipping constraints across the nation some ship times may be longer or shorter than expected. We apologize for any inconvenience this may cause as we do not control the urgency by which these services are provided once your package has left our hands. We appreciate your understanding and look forward to helping you with all future needs!
  • Where do you ship from?
    We ship all our products directly from our warehouse in Des Moines, IA at the address below. Midwest Mellow 5201 NE 14th St. Suite C. Des Moines, IA 50313
  • How can i track my package?
    Once your order has been packed and is ready for shipping you will receive an email confirmation containing your updated tracking information. Be sure to look in all email folders as sometimes these updates can be flagged as spam or another form of advertisement and may not end up in your general inbox. If for any reason you did not receive or can not find your tracking information you can reach out via phone or email and we can provide you with updated tracking information for your order. Phone: (515)381-0083 Email:
bottom of page